faqs

Yes. Orders can be cancelled only before they have been processed or dispatched. Once an order enters fulfilment, cancellation may no longer be possible.

If your order has not yet been dispatched, we’ll do our best to update your shipping details. Please contact us as soon as possible.

Once your order has been shipped, you can track its progress using your tracking number on our Order Tracking page.

Delivery times may occasionally vary due to courier operations or public holidays. If your order appears delayed, please contact us and we’ll be happy to assist.

Orders are typically delivered within 2–6 business days across Pakistan, depending on your location.

A flat shipping fee may apply depending on your order and current promotions. Shipping charges are shown during checkout.

Yes, thesis® delivers within Pakistan, UK, UAE and Saudi Arabia.

Yes. Size exchanges are available provided the item meets our exchange conditions and the requested size is in stock.

Requests must be submitted within 14 days of receiving your order.

Return shipping costs are the customer’s responsibility unless an incorrect or defective item was received.

Please contact us within 48 hours of delivery and include clear photographs of the product, packaging and shipping label.

Refer to our Size Guide before ordering. If you’re still unsure, our team will be happy to assist.

Natural cotton and cotton-linen garments may experience approximately 2–5% shrinkage after the first wash. Following the recommended care instructions will help minimise shrinkage.

Always follow the care label attached to your garment. Different fabrics may require different washing methods.

Our collections feature carefully selected fabrics chosen for comfort, durability and everyday wear. Fabric composition is listed on every product page.