Refund policy

Return & Refund Policy

Introduction

At thesis®, every garment is carefully inspected before dispatch. If your order arrives with a manufacturing defect, incorrect item, or incorrect size, we’re here to help.

Return Window

Returns or exchange requests must be submitted within 14 days of receiving your order.

Requests received after this period may not be accepted.

Eligible Returns

Items are eligible only if they are:

  • Unworn and unwashed
  • In original condition
  • Free from stains, perfume or damage
  • Returned with original tags and, where applicable, original packaging.

Exchanges

We currently offer exchanges for:

  • Size
  • Manufacturing defects
  • Incorrect item received

Exchanges are subject to stock availability.

If the requested size is unavailable, store credit may be offered where an exchange is not possible.

Non-returnable Items

Returns and exchanges are not accepted for:

  • Items damaged after delivery
  • Products showing signs of wear or washing
  • Final sale or clearance products
  • Requests submitted after the return window

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped.
  • The item has a verified manufacturing defect.

Refunds

Refunds are issued only when an exchange cannot be completed or another resolution is not possible.

Approved refunds will be processed to the original payment method, where possible.

Processing times may vary depending on your payment provider.

Damaged or Incorrect Orders

Please inspect your order upon arrival.

If your item is damaged, defective or incorrect, contact us within 48 hours of delivery and include clear photographs of:

  • the product
  • the shipping package
  • the shipping label

This helps us resolve your request as quickly as possible.

Contact

For return or exchange requests, please contact us through our Contact page or our official WhatsApp Business account before sending any item back.

Thoughtfully made. Carefully supported.